Question 1

How does Nutridish meal delivery work?

Accepted Answer

Choose a meal plan, place your order, and we deliver fresh meals the next business day. Every meal is chef-prepared, chilled (never frozen), and ready to heat.

Question 2

When will I receive my order?

Accepted Answer

Orders are delivered the following business day. Orders placed on Friday are delivered on Monday because we do not deliver on weekends.

Question 3

Which areas do you deliver to?

Accepted Answer

We currently deliver across Johannesburg and surrounding areas. Enter your address at checkout to confirm delivery availability.

Question 4

How often are meals delivered?

Accepted Answer

Delivery frequency depends on your plan. Most plans cover 3 to 5 days of meals per week, with delivery timing arranged around your schedule.

Question 5

How is the food packaged?

Accepted Answer

Meals are packed in eco-friendly, portion-controlled containers. Containers are microwave-safe, but lids must be removed before heating.

Question 6

Can I customise my meal plan?

Accepted Answer

Yes. Contact us on WhatsApp or call +27664897996 and our team will help tailor your meals where possible.

Question 7

Do you cater for dietary restrictions or food allergies?

Accepted Answer

We offer low-carb, high-protein, and balanced options. If you have allergies or specific dietary requirements, contact us on WhatsApp or +27664897996 before ordering so we can advise on the safest option.

Question 8

How long do the meals last once delivered?

Accepted Answer

Meals should be refrigerated and enjoyed within 3 to 5 days of delivery for optimal freshness and safety. We do not recommend freezing, as it can affect texture and quality.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards. Payments are processed securely through Paystack.

Question 10

Can I cancel my order?

Accepted Answer

Yes. Contact us on WhatsApp before your meals are prepared, and we will assist with your cancellation.

Question 11

Do you offer refunds?

Accepted Answer

If a meal arrives below our quality standards, contact us within 24 hours with a photo and we will arrange a replacement or credit. We do not offer refunds for change-of-mind cancellations once meals are prepared.

Question 12

How do I create an account?

Accepted Answer

Visit our sign-up page to register with your email or Google account. Once registered, you can order, view order history, and manage delivery preferences.

Question 13

Do you offer corporate or bulk meal plans?

Accepted Answer

Yes. We offer dedicated B2B catering for organisations, from teams of 10 to 500+. Visit our Corporate Catering page or contact us directly for a custom solution.

Frequently Asked Questions

Ordering & Delivery

Meal Plans

Payments & Billing

Account & Subscriptions